Shipping policy
Do you ship internationally?
Yes we do. We are based in New Zealand and use NZ Post for domestic orders, DHL for Australia and International orders.
How much does shipping cost?
| New Zealand | NZ Urban 1 - 2 days | $5 |
| NZ Rural | $9 | |
| Standard over $50 order |
Free | |
| Australia | Standard 7 - 14 days | $10 |
| Express 2 - 3 days | $20 | |
| Express over $120 | Free | |
| Rest of World | Standard 7 - 14 days | $15 |
| Express 3 - 5 days | $30 | |
| Express over $150 | Free |
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Can I change/cancel my order once I have placed it?
Please email us at hello@dewlabbeauty.com to enquire. We tend to process orders the same day, if not within 24 hours. We will endeavour to work with you on your request.Â
How can I check the status of my order?
You can login to your account here to check the status of your order.
Where is my order?
Check your email for an Order Shipped notification. That will contain the tracking number for your order which will tell you where your product is.Â
I have not received any emails from you about my order
Oops! Please get in touch with us at hello@dewlabbeauty.com and we will help you with your query.